RECALL HANDLING OF PET FOOD RECALL!
Handling of the pet food recall was
sloppy at best, suppressed at worst. Dog
and cat Owners stunned when days, even
weeks after suffering with a sick pet,
they finally heard the news. There were
angry cries of “WHY WASN’T I TOLD?
Nel Liquorman, Health
Editor
/
TheDogPress © Sept 2007
-
There
were problems with the pet food recall at all levels. Outrage over the confusion
and lack of timely information is still growing.
There
was blame for everybody from corporate America to the store on the
corner. Demanding full disclosure, consumers were angered by goods that
were slipped quietly from the shelves. The pet food seller’s first
concerns may have been to protect his business.
My retailer, a
Natural Pet Food Store, experienced a dramatic up surge in business
during the recent pet food scare. For the first time ever, I found
myself waiting in line. They experienced shortages of many products.
So, I did not find it unusual that one selection from the brand was not
on the shelf.
I watched the news
several times daily, and I heard nothing on the recall of any Natural
Balance cat food products. I felt safe buying them. My pet food store
had always kept records of my purchases, even including the name of my
cats. So, it seemed a bit strange that when I made a purchase, my
records seemed lost. Even stranger, was the fact that another employee
located them under my first name.
Left to wonder what
was going on, I turned to the internet and began searching. The cat
food that I had not been able to purchase was recalled.
Why I wasn’t
told? The store had my address and phone number. I’m there almost
weekly. I found it really hard to dismiss this as having fallen through
the cracks. Unfortunately, their sales slips are not itemized, so I
have no record to prove that I purchased the particular selection, or
that the store ever carried it.
Store owners and
food processors need to take a close look at this issue from the
consumer’s point of view. This pet food fiasco has resulted in an ever
growing group of savvy consumers who read labels!
If the country of
origin is anywhere on the product, it will be found. Consumers became
wiser and a bit angry. Their new attitudes are fueling a growing demand
for MADE IN THE USA. Their collective shout may soon be heard around
the world.
http://www.thedogpress.com/Columns/Liquorman/0709_PetFood-Recall.asp
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